Return Policy

Return Policy

If clients are not happy with their purchase, the item(s) can be returned for size exchange or refund within 14 days of the order delivery date.

When our customer service member accepts your return request (if all conditions are approved) you will be notified through email . Karolin will not accept unauthorised returns.

The return costs are for your account.

In the case of defective or incorrect merchandise, Karolin reserves the right to request photo-graphic support regarding defective or incorrect merchandise before authorising a return for full reimbursement of shipping and import fees.

Karolin reserves the right to refuse returns that are unauthorised and/or not sent in accordance with the return policy In the case of unauthorised or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorised return is accepted, Karolin will deduct a 10% administrative fee from the refund.

Returned items must conform to our returns policy:

Your returned item must arrive at Karolin no later than 14 days after you receive the order.

After this time we cannot accept the order for refund. Please contact customer services if you have any queries relating to this.

Once your return has been received by Karolin and it complies with our returns policy, we will refund you by your original payment method.

We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Items must be returned unworn, unwashed, undamaged and unused with their original tags. If the return ribbon is removed then the returned item will not comply with the returns policy and will not be refunded.

We recommend that you return items in their original packaging to ensure the necessary protection when in transit

You are responsible for the shipment and costs of your return with your carrier. Also import fees and duty charges are on your account.


If you would like to exchange an item, you will need to return the original item for which you will be refunded and then you can place a new order. !


Once your return has been received by Karolin and it meets our return policy, we will refund you by your original payment method. Payments can take up to 14 working days to process. When your return is accepted, your refund will be issued. Returned items will be refunded excluding the original cost of shipping. Karolin sends you a confirmation e-mail. If your return does not comply with our terms listed, the package will sent back to you.