Privacy Policy

Privacy Policy

Karolin is a Website from bvba Karolin

We do the utmost to protect the privacy of our customers and partners. We collect, store and use your personal data in accordance with the Belgian Privacy Law of 1992.

Occasionally we will be required to use your personal information. It is in your own interest to read our Privacy Policy carefully. By using our Website, you consent to the use of your data as described below and in the Terms and Conditions.


This privacy statement only covers websites that we own and control. It does not cover links from our website to other third party websites and accordingly any information collected by the parties who own and control those websites or their use of cookies. Please be aware that individual organisations operate their own policies regarding the use and sale of personal information and the use of cookies.

When placing an order for products or services from third party websites (in most cases, but not exclusively, our partners), we strongly recommend that you refer to their specific terms and conditions, along with the privacy policy of the third party website as these may differ from our own. Some of your personal details that you submit at registration are necessary in order to deal with your request being forwarded to the relevant boutique along with your order.


Most of our Website is visible without giving any form of personal information. However, if you wish to send us a message or chat online, subscribe to our newsletter online and are interested in receiving special offers via email or order products and services, you will need to provide your personal information to us. This includes (but might not be limited to) your name, address or location, phone number and email address. When contacting us with questions or problems through our contact form, you will be also required to give us your message and any other information you wish to provide to us.

To complete a purchase, you will have to register an account with us. Our reward system will occasionally offer you points for inviting friends or by purchasing you can get a surprise. Whenever you want to invite friends to use our Website, ensure that you have their permission before sharing their contact details with us. They will receive an email once we’ve received their details. To avoid (social) problems, only invite people of whom you’re sure they would like to be contacted by us.

We ask for your phone number to allow us to process your order. It’s possible that we forward your phone number to the courier service responsible for delivering your order, should they need to contact you.

We will never keep your payment card details on file! We use third party payment service providers like Icepay, including PayPal, to process payments. Check their Terms & Conditions, including their Privacy Policy to find out how they store your information.

We also keep a record of the purchases you make from any of our boutiques. In case of problems and/or questions, this will allow us to provide you with correct information.

We use ‘cookies’ to automatically collect certain information from you and offer you a better online shopping experience. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. For more information about this, please see the “Cookies and other tracking technologies” section below.

You agree that we may disclose your personal data to our direct partners (listed on our Website) and to our and their service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted under applicable data protection laws. Third party service providers and agents can include, but are not limited to: customer services, payment processing services, identity verification and fraud management services, hosting and website maintenance.

It might necessary to release certain personal or account information to comply with the law; enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, safety of, its users and others.

This includes, but is not limited to, exchanging information with service agencies for identity verification and fraud protection purposes to the extent permitted by applicable laws. In particular, when you make a purchase from the Website, where we may make searches about you at credit reference agencies for such purposes. The agencies will record details of any search. This information may be used by other subscribers for similar purposes. Please contact our customer service available Monday to Friday 9am–4pm GMT+1. If you want further details about this processing or details of those credit reference agencies from whom we obtain and to whom we pass information about you.

As a part of sale of our business or part thereof, or of its assets, be it as a sale in bankruptcy or any other sale as part of a merger or business transaction, we can transfer your account and personal data to a third party.

We reserve the right to disclose aggregate, anonymised statistics about total numbers of visitors and purchasing data to third parties like (potential) investors.


Your personal information may be transferred to, and stored at a destination outside of the European Union, including, Switzerland and Liechtenstein and the US.


To see all the personal data we hold about you or if you have any other requests about your rights (which may include a right to correct any inaccuracies, to object to certain information or to delete your data), please contact us using the contact form at Contacts available Monday to Friday 9am–4pm GMT+1.


You can complete our subscription form to register for our newsletter, containing news, new products, services and to receive special offers via email or telephone.

Upon completing a purchase on our Website, we can also email you with our newsletter and contact you with special offers.

Email and telephone communications will exclusively be made by and not third parties. We will never transfer your personal information for marketing purposes. You can opt-out of these communications at any time or by contacting us using the contact form


We use ‘cookies’ to automatically collect certain information for you and offer you a better online shopping experience. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. For more information about this, please see the “Cookies and other tracking technologies” section below.

We use the following categories of cookies on our Website

Process Cookies

Process cookies help make the website work and deliver services that the website visitor expects, like navigating around web pages or accessing secure areas of the website. Without these cookies, the website cannot function properly.

Performance cookies

These cookies collect anonymous information on how people use our Website. Google Analytics is Google’s analytics tool that helps website and app owners to understand how their visitors engage with their properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google.

Preference Cookies

These cookies allow our websites to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in. For instance, by remembering your region, a website may be able to provide you with local weather reports or traffic news. These cookies can also assist you in changing text size, font and other parts of web pages that you can personalise.

Advertising Cookies

We use cookies to make advertising more engaging to users and more valuable to publishers and advertisers. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on campaign performance; and to avoid showing ads the user has already seen.


These are cookies provided third party website like Facebook, Twitter, Pinterest,… that allow you to share relevant content to their respective platforms. Like other third party cookies these are not under our control and we refer you to their respective Privacy Policies for more information on their cookies.

In case you want to remove cookies, you should be able to find all relevant information in the help section of your browser. Please take note that deleting cookies might affect your user experience upon your subsequent visit.

Information on deleting or controlling cookies is available at

To opt out of being tracked by Google Analytics across all websites visit

If you’d like to opt out of other third party cookies relating to behavioural advertising, please go to Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

In your own interest we (and other third parties acting on our behalf) may automatically track and collect information about the IP address, domain service, country location, time zone, language, the type of computer and web browser you are using and the pages you visit (including by using web beacons and other similar technology). When accessing our Website via a mobile device, we may also collect information about your mobile provider and mobile device. This information is used so that we can administer and improve our system, analyse trends, track users’ movements, gather aggregated demographic information and detect suspicious or fraudulent transactions. Should these processes reject your transaction by identifying it as suspicious or fraudulent, you can always repeal this decision within 21 days of receiving such notification. We cannot be held responsible for confirming nor changing this decision.


We take all reasonable measures to ensure the security, integrity and privacy of the information you have provided us with. We use a Secure Socket Layer (SSL) encryption to help protect the personal data you send us during the order process.


If you have any questions or concerns about this privacy policy or your personal data, please contact our customer service.


We may update this Privacy Policy at any time. Last update was on 20 March 2014.